The toughest challenge was building a modern, scalable Kitting system on top of a product that had grown without structure. Each branch created kits differently, there were no standardized item relationships, and the UI offered little visibility into conflicts or availability. I needed to redesign the workflow from the ground up while also introducing the foundational design patterns that future teams could rely on.

I started by mapping the real-world workflow—shadowing branch managers, understanding how kits were assembled, and documenting where errors typically occurred. From there, I defined a clear kit structure (primary equipment, required add-ons, optional upsells) and created reusable templates that branches could share. I added visual hierarchy, conflict detection, and equipment state indicators to reduce mistakes. Finally, I built the Kitting UI on top of a new design-system foundation so the patterns could scale across future modules.